Terms & Conditions
Last updated: 8 September 2026
Welcome to Cardcatchers_tcg. These Terms & Conditions apply to purchases made through our website and govern the sale of Pokémon trading cards, sealed products, graded cards, accessories and other collectible products.
By placing an order with us, you agree to these Terms & Conditions.
1. About Us
Cardcatchers_tcg is an independent Pokémon Trading Card Game retailer and online seller.
Business name: Cardcatchers_tcg
Contact: (catchers151@outlook.com)
If you have any questions about an order, please contact us using the details above.
2. Products and Descriptions
We make every reasonable effort to ensure that product descriptions, photographs, prices and condition information on our website are accurate.
Collectible trading cards can vary slightly in appearance due to lighting, photography, screen settings and manufacturing variations.
For individual cards, graded cards and collectible items, we will provide condition information where appropriate.
Where a product is specifically described as damaged, played, opened, worn or otherwise imperfect, those characteristics will be clearly disclosed before purchase.
Nothing in these Terms & Conditions removes your statutory rights. Goods supplied to consumers must be as described, of satisfactory quality and fit for purpose.
3. Prices
All prices displayed on our website are the prices payable for the products at the time of purchase, unless otherwise stated.
We reserve the right to correct genuine pricing or listing errors. If an obvious pricing error has occurred, we will contact you before processing the order and give you the option to proceed at the correct price or receive a full refund.
Any delivery charges will be displayed before you complete your purchase.
4. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
An order confirmation does not necessarily mean that your order has been accepted. We may contact you if there is a problem with your order, including stock availability, pricing or payment.
We will confirm the contract and provide relevant order information electronically.
5. Payment
Payment must be completed using the payment methods made available at checkout.
We reserve the right to cancel an order where payment has not been successfully received.
We will never ask you to provide your full payment card details by email or social media message.
6. Stock Availability
We aim to keep our website stock information accurate.
Occasionally, an item may become unavailable due to an inventory error or another unforeseen circumstance.
If we are unable to fulfil an order, we will contact you and provide an appropriate refund where required.
7. Delivery
We aim to dispatch orders within the timeframe stated on the website or at checkout.
Delivery times may vary depending on the delivery service selected.
Once your order has been dispatched, you will receive tracking information where tracking is available.
Unless otherwise agreed, goods purchased online should generally be delivered without undue delay and within 30 days.
If an order is delayed, lost or appears to have been delivered incorrectly, please contact us as soon as possible so that we can investigate with the relevant delivery provider.
8. Packaging and Protection
Because many of the products we sell are collectible items, we take reasonable care when preparing orders for dispatch.
Where appropriate, products may be protected using sleeves, top loaders, bubble wrap, cardboard protection, boxes or other suitable packaging.
For higher-value orders, we may photograph or record the condition of the product and packaging before dispatch for our records.
These measures are intended to help protect both our customers and our business and do not limit your statutory rights.
9. Collectible and Trading Card Products
Pokémon cards and other collectible products are manufactured items and may contain minor factory imperfections.
Examples may include:
Minor centering differences
Small print imperfections
Minor whitening
Minor surface marks
Packaging variations
Factory sealing variations
Where a product is sold as a particular condition, we will make reasonable efforts to describe that condition accurately.
For individually listed cards, photographs may be used to show the actual item being sold.
For sealed products, the product is sold in the condition described at the time of purchase.
10. Damaged or Imperfect Products
If an item arrives damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible.
We may ask you to provide photographs of:
The outer packaging
The shipping box or envelope
The product
Any visible damage
This helps us investigate the issue and, where appropriate, make a claim with the delivery provider.
Your statutory consumer rights are not affected by this process.
11. Cancellation and Change-of-Mind Returns
When purchasing online as a consumer, you generally have a legal right to cancel an order within 14 days of receiving the goods, without needing to provide a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
We will refund eligible cancelled orders within the applicable legal timeframe after receiving the returned goods, or appropriate evidence that they have been sent back.
You may be responsible for the direct cost of returning goods where the law allows this and where we have provided the required information before purchase.
Where a consumer exercises their statutory cancellation right, we will refund the standard delivery charge originally paid, where applicable.
12. Condition of Returned Collectibles
Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to how they could inspect an item in a shop.
If goods are handled beyond what is reasonably necessary and their value is reduced as a result, we may have rights to make a deduction where permitted by law.
Nothing in this section removes or restricts statutory consumer rights.
13. Sealed Products
Sealed Pokémon products may be collectible items and we understand that customers may wish to keep them sealed.
However, describing an item as "sealed", "unopened" or "collectible" does not by itself remove statutory consumer cancellation rights where those rights apply.
If you wish to return an item because you have changed your mind, please follow the cancellation procedure above.
14. Faulty, Incorrect or Misdescribed Goods
If an item is faulty, not as described or does not meet the applicable legal requirements, you may have additional statutory rights, including repair, replacement, price reduction or refund depending on the circumstances.
We will deal with such issues in accordance with applicable UK consumer law.
We cannot exclude or restrict your statutory rights in relation to faulty or misdescribed goods.
15. Refunds
Where a refund is due, we will normally refund the payment method originally used for the purchase.
We will not normally provide a cash refund for an online card payment.
Refund processing times may depend on the payment provider or bank after we have processed the refund.
16. Items Sold as Damaged or With Known Defects
If an item is deliberately sold at a reduced price because a specific fault, defect or damage has been clearly described to you before purchase, that disclosed issue will be taken into account when assessing a subsequent complaint.
However, you retain your statutory rights in relation to faults or problems that were not disclosed.
17. Promotions and Discounts
Promotional offers may be subject to additional terms.
Unless otherwise stated, promotional discounts cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to withdraw or correct a promotion where there has been an obvious error.
18. Fraud and Suspicious Transactions
To protect our customers and our business, we reserve the right to investigate orders that appear fraudulent, suspicious or otherwise unusual.
Where necessary, an order may be cancelled and refunded.
We may retain appropriate transaction and order records for fraud prevention, legal compliance and accounting purposes.
19. Intellectual Property
Unless otherwise stated, website content including photographs, graphics, logos, text and branding belongs to Cardcatchers_tcg or is used with appropriate permission.
You may not reproduce, copy, modify or commercially use our website content without permission.
20. Privacy
We process customer information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it and how we protect and use it.
21. Website Availability
We aim to keep our website available and accurate, but we cannot guarantee that it will always be uninterrupted, error-free or available.
We may temporarily suspend or modify parts of the website for maintenance, updates or other operational reasons.
22. Limitation of Liability
Nothing in these Terms & Conditions limits or excludes liability where doing so would be unlawful.
Nothing in these Terms & Conditions affects your statutory consumer rights.
We will not be responsible for losses that could not reasonably have been expected when the contract was formed, except where applicable law provides otherwise.
23. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applying to your purchase will generally be the version in force when you placed your order.
The latest version will be made available on our website.
24. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also benefit from any mandatory protections provided by the law applicable to you.
25. Contact Us
If you have a question about an order, product, delivery, cancellation or return, please contact:
Cardcatchers_tcg
Email: [catchers151@outlook.com]
We will aim to respond as soon as reasonably possible.
Your statutory consumer rights are not affected by these Terms & Conditions.
Refund and Return Policy
At Cardcatchers_tcg, we take care to inspect and securely package all orders before dispatch. We want every customer to receive their Pokémon cards and sealed products in the condition described at the time of purchase.
This policy explains how we deal with returns, cancellations, damaged items and faulty or incorrectly described products.
1. Inspection and Packaging
All products, including single cards, graded cards, booster packs and sealed products, are carefully inspected before dispatch.
Where appropriate, we photograph products before and during packaging to document their condition and the packaging process.
Orders are packaged securely using appropriate protective materials to help minimise the risk of damage during transit.
2. Items Sold as Damaged or Played
Any item specifically described in the product listing as "Damaged", "Played", "Heavily Played" or otherwise having a disclosed condition issue will be sold on the basis of that description.
A customer cannot claim that a condition issue that was clearly disclosed in the listing is a fault or that the item was not as described.
However, your statutory consumer rights are not affected by this policy.
3. Your Statutory Cancellation Rights
When purchasing from us online, you may have a legal right to cancel your order within 14 days of receiving the goods, without having to provide a reason.
If you wish to cancel an order under these rights, please contact us within the applicable cancellation period.
You will normally then have a further 14 days to return the goods.
Returned items should be sent back securely and in an appropriate condition. You may be responsible for the direct cost of returning an item where the law permits this.
Where a customer has handled goods beyond what is reasonably necessary to establish their nature, characteristics and functionality, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value, where permitted by law.
4. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, defective or materially different from the description provided, please contact us as soon as possible.
Please provide:
Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging where relevant
We may request photographs before arranging a return so that we can assess the issue and, where appropriate, assist with a claim against the delivery provider.
Your statutory rights regarding faulty, defective, damaged or misdescribed goods are not affected by this policy.
Where a return is agreed because an item is faulty, damaged, defective or not as described, we will provide the remedy required by applicable consumer law.
5. Returns Procedure
If we approve or require a return, we will provide instructions on how to return the item.
Please package returned items securely and, where appropriate, use a tracked delivery service.
We will inspect returned items when they arrive.
For a cancellation or return where a refund is legally due, refunds will be processed in accordance with applicable consumer law.
6. Refunds and Postage
Where a customer exercises their legal right to cancel an online order, we will refund the amount required by law, including the cost of standard delivery where applicable.
Where a customer chooses an enhanced delivery service, we are generally only required to refund the cost of the least expensive standard delivery option.
For returns arising from a fault, damage, incorrect item or item not being as described, we will deal with return postage in accordance with your statutory rights.
7. Condition of Collectible Items
Pokémon cards and sealed products are collectible items and their condition can affect their value.
Customers should carefully review the photographs, condition description and product information before purchasing.
For individual cards, we will describe the condition as accurately as reasonably possible. Minor manufacturing imperfections, print variations, centering differences or other characteristics inherent to mass-produced trading cards will not necessarily constitute a fault where the item was accurately described and photographed.
For graded cards, the grade shown is the grade assigned by the relevant grading company. Cardcatchers_tcg does not guarantee future grading results or future market value.
8. Contact Us
If you need to discuss a return, cancellation or problem with an order, please contact Cardcatchers_tcg using the contact details provided on our website.
Please include your order number so that we can deal with your request as quickly as possible.
Email us: catchers151@outlook.com
Your statutory rights are not affected by this policy.